Return & Refund Policy

At Desi Nest, your satisfaction is our top priority.
If you're not completely happy with your purchase, we’ve made our return and refund process simple and stress-free.

✅ Return Eligibility

You can request a return within 7 days of delivery if:

  • The item is unused, in its original packaging, and in the same condition as received

  • The return request is submitted within 7 days of receiving your order

  • You provide proof of purchase (e.g., order number or receipt)

❌ Non-Returnable Items

We are unable to accept returns for:

  • Items that are used, damaged, or altered

  • Requests made after 7 days from delivery

  • Final sale, clearance, or promotional items

  • Gift cards or giveaway items

🔁 How to Return an Item

  1. Email us at 📧 designestsofficial@gmail.com with your order number and reason for return

  2. Our team will review your request and share detailed return instructions

  3. Ship the item back — return shipping costs are the customer’s responsibility, unless the item was incorrect or damaged

  4. Once we receive and inspect the returned item, your refund will be processed within 5–7 business days

💸 Refund Details

  • Refunds are issued to your original payment method

  • Your bank or payment provider may take additional time to reflect the refund

  • You’ll receive an email confirmation once your refund is successfully processed

📦 Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us right away at:

📧 designestsofficial@gmail.com

Include:

  • Your order number

  • Clear photos of the item received

We’ll arrange a free replacement or issue a full refund, depending on the situation.

🛑 Late or Missing Refunds

If you haven’t received your refund:

  1. First, check with your bank or payment provider (they may need extra time to process it)

  2. If you still have no update, contact us directly and we’ll assist you

📧 designestsofficial@gmail.com

💬 Need Help?

We’re here to assist you every step of the way.

📧 designestsofficial@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia